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"Conflict is an inescapable part of life and is not inherently uncivil. Indeed, ...it is the essence of civility to openly deal with conflict in our organizational lives through respectful discussion and clarification. Conflict is uncivil only when it is either hidden or when, through the unnecessary use of the adversarial process, it is disrespectfully blown out of all proportion." -- M. Scott Peck.
 


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